Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage’s Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging, AI and Verification into existing products, workflows and systems. The Vonage conversational commerce application enables businesses to create AI-powered omnichannel experiences that boost sales and increase customer satisfaction. Vonage’s fully programmable unified communications, contact center and conversational commerce applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or remotely - providing the flexibility required to create meaningful engagements.
The telecom giant is working with contact center software provider Talkdesk to add another CCaaS partner to its portfolio as Lumen turns its attention to building out more XaaS offerings for partners and end customers.
The struggling UC giant, which filed for bankruptcy in February, has been granted court approval to being its financial restructuring plan with the goal of regaining the financial flexibility needed to heavily invest in its UCaaS portfolio, Avaya said on Wednesday.
‘We’ve shifted networks and the identity-based model and what we want to do is create better integrations, tighter integrations, to the identity providers and identity tools that MSPs are using today,’ says Cytracom CEO Zane Conkle. ‘We’re blazing a trail as it relates to capabilities and value that we’re adding and enabling MSPs to extend to their customers.’
‘As things have moved to the cloud, that whole VAR community ended up with providers that didn’t really have a good cloud option for them. And a lot of times, if they did offer cloud-based UC, they had an agent model, which is a totally different business model. ... Recent moves in the industry are pushing partners our way,’ Intermedia COO Jonathan McCormick tells CRN.
Global solution provider Computacenter is connecting at-risk community members in El paso, Texas, with essential services from a variety of nonprofit organizations via Cisco Webex, a model that the firm believes is repeatable in many U.S. cities.